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NEW QUESTION 1
Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?

A.    The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.
B.    The layout is associated to the team under Team Resources.
C.    The layout is associated to the CSQ definition.
D.    The layout is associated to the desktop layout under Team Resources.